If you have questions or concerns you can telephone us on 0114 2264380 during office hours to talk about these. It is important to us that you are happy with the arrangements we have made for your care, so please feel comfortable calling us if you are unsure. If after speaking with us you are still not happy you can contact our Corporate Affairs Department on 0114 2718956 who will be able to help you further.
What kind of information do you keep?
We keep contact information for you and others involved in your care, information about your background, assessments, results of questionnaires, our plans for your future care, details of the care we give you and correspondence related to your care. It is important that you tell us within one week if you change your details, telephone numbers or address because we will continue to use the address and telephone numbers you have given us until you tell us they have changed.
Where do we gather information from to add to your notes?
The information we record can come from a variety of sources. We get information from referral letters, directly from GP clinical records and what you and others involved in your care tell us if we think it is clinically relevant.
Information entered on the IAPT website to book courses will be transferred into the trust clinical database, Insight. This information will be used to keep you informed about the courses and be associated with the questionnaires you fill in so we know if you are improving, which will help us make decisions about any future care you may need.
How do you store information about my care?
We keep information about your care on the trust computer system and on a dedicated specialist computer system. We may also keep information on paper records.
What are each of these used for?
The paper records contain notes and copies of documents related to your care. Our computer systems contain electronic records of your care. These systems are used by staff to plan and monitor the quality of your care, to continually improve the quality of the services that we offer and plan future services.