This page gives you answers to commonly asked questions about how we store your confidential information, your right to access this information and our usual NHS practice of confidentiality. You can download a copy of our information leaflet HERE.
If you have questions or concerns you can telephone us on 0114 2264380 during office hours to speak with a member of the Sheffield IAPT Leadership team and talk about these. It is important to us that you are happy with the arrangements we have made for your care, so please feel comfortable calling us if you are unsure. If after speaking with us you are still not happy you can contact our Corporate Affairs Department on 0114 2718956 who will be able to help you further.
How we store your confidential information
This page gives you answers to commonly asked questions about how we store your confidential information, your right to access this and the NHS practice around confidentiality.
What kind of information do we store?
The IAPT service mainly offers treatment from within each GP Practice across Sheffield and therefore records
information using the GP system. Records are all stored electronically each time we see or speak to you on our confidential Patient Management System. The information we store could include a brief summary
about your background taking during an assessment or treatment session, results of questionnaires about your mood that are specific to your treatment with the IAPT service, details of the treatment provided and any correspondence related to this. It is important that you tell us within one week if you change your details, telephone numbers or address because we will continue to use the address and telephone numbers you
have given us until you tell us they have changed.
What is our Patient Management System used for?
This is a secure and confidential NHS database where the service records information about your treatment. This system is used by staff to plan and monitor the quality of your treatment. H
How you can access your records
We are happy to provide you with a copy of your records. If you would like to access your records, please contact our Corporate Affairs Team on 0114 2718956 or you can download a request form from the Trust website: https://www.shsc.nhs.uk/accessrecords
When would we share information with other services?
You have control over who is involved in your care and this service observes strict NHS standards of confidentiality. The only time we will inform others without your permission is if we are concerned for your immediate safety, for the safety of someone else, or if a British Court orders the release of your
records. We will share information with your GP about your care: this is usual in the NHS as your GP is the main person who organises your care. If you do not want us to keep your GP informed please make sure you call us to discuss this.
How does the service use questionnaires and other information to improve my care?
After you have completed questionnaires these are added to our confidential Patient Management System. We use the results with you during treatment session to guide therapy. You can discuss this with your therapist is you would like more information.
Who to contact if you wish to raise a complaint:
Old Fulwood Road
Sheffield, S10 3TH
Telephone: 0114 2718956